Privacy Policy

Insulated Tools Ltd. (part of the Wardle Group) value your trust and are committed to protecting your personal data and will never sell your information to 3rd parties.  This privacy policy details what data we collect about you when using our websites.  It won’t take long.

For the purposes of data protection, the data controller is Insulated Tools Ltd. Charlwoods Rd, East Grinstead RH19 2HR

What information do we collect about you?

We collect information about you when you register with us or place an order.  We also collect information when you voluntarily complete customer surveys, provide us with feedback or review and participate in competitions.

The personal information that you provide may include your name, address, email address, phone number, and other information about you to enable us to provide you with our services.

When you use our websites, we automatically collect information about your device, including your IP address, information about your visit (for example how you got to our websites) and how you use it. From time to time we may combine this information with other information you have provided to us or from other sources.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services that we think might be of interest to you. We use your information collected from the website to personalise our website when you come back.

To help make our websites better, we also use anonymised data about how you use the site to help identify things we can improve.

Insulated Tools Ltd. will never share your information for marketing purposes with companies outside the Wardle Group, and then only if you explicitly tell us that you’re happy for us to share it within the group. In processing your order, we may send your details to, and also use information from payment processors and fraud prevention agencies.


We would like to send you information about products and services of ours and other companies in our group (with your permission) which may be of interest to you. If you have consented to receive marketing, you can always opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Wardle Group.

If you no longer wish to be contacted for marketing purposes, please contact us.

Legal basis for processing data

Contractual necessity

We use your personal information in order to meet our obligations under our contract with you (for example, to deliver a product you have ordered).

Legitimate interests

We use your personal information to contact you so that we can ask you to provide feedback on the product or service you have ordered or to allow us to respond to queries. 


You have consented to us using your personal information for this purpose, for example, when you create an account with us or agree to receive marketing communications from us. You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

We want to make sure that your personal information is accurate and up to date so you can ask us to correct or remove information you think is inaccurate.


Cookies are little text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile aggregated statistical reports on website activity.  We never store personal information in a cookie.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser, however our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Storing your personal data

Your data will be stored and processed inside the European Economic Area (“EEA”).

By submitting your personal information, you agree to this transfer, storing or processing.

Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information for as long as is necessary for the purposes for which it is processed.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 23 May 2018.

How to contact us

By email:

By post: Insulated Tools Ltd. Charlwoods Rd, East Grinstead RH19 2HR

We hope that we will be able to resolve any questions or concerns you have. However, you may at any time raise your concern with the UK Information Commissioner at:

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF