Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Liability
Guarantee

Shipping & Delivery: Delivery of all orders will be made as early as practicable or as close as practicable to customers' specific requirements. Notwithstanding any delay, however, orders will remain valid and binding.; If for any reason the customer will not accept delivery of any goods when they are ready for delivery, or we are unable to deliver the goods on time because the customer has not provided appropriate instructions, documents, licences or authorisations then the goods will be deemed to have been delivered and we may store the goods until delivery whereupon the customer will be liable for all related costs and expenses (including without limitation storage and insurance).; Shortages of Delivery must be notified in writing to us within 7 days of receipt of goods, and damaged parcels must be signed for to this effect on the delivery sheet, otherwise claims may not be considered.; The quantity of any consignment of goods as recorded by us upon despatch from our place of business shall be conclusive evidence of the quantity received by the customer on delivery unless the customer can provide conclusive evidence to the contrary. We shall not be liable for any non-delivery of goods (even if caused by our negligence) unless written notice is given to us within 14 days of the date when the goods would in the ordinary course of events have been received.
Privacy & Security: Personal identification information
We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Insulated Tools Ltd collects and uses Users personal information for the following purposes:

- To personalize user experience
   We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve customer service
   Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
   We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy
Insulated Tools Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Payment, Pricing & Promotions: Unless otherwise agreed by us in writing the price for the goods shall be the price set out in the price list published on the date of delivery or deemed delivery. For deliveries to customers in the United Kingdom, the price for the goods shall be exclusive of any value added tax, which shall be added upon invoice, and inclusive of all costs or charges in relation to carriage and insurance. For deliveries to customers outside the United Kingdom the price will be exclusive of those aforementioned costs.; (1) For approved credit account holders only, by net monthly account. An invoice shall be dispatched upon or after each delivery. A statement of the account shall be sent to the customer on or around the last day of the calendar month. Payment for the goods is due no later than the last day of the following calendar month. This payment shall become due notwithstanding the fact that a customer may not have received a statement. This payment shall be made without any deduction by way of set-off, counterclaim, discount, abatement or otherwise. Time of payment shall be of the essence. No payment shall be deemed to have been received until we have received cleared funds. We reserve the right to alter or revoke credit provided to the customer at any time. (2) For non-credit account holders, including orders placed via the Internet, payments to us shall be made in advance of delivery and shall be made in Pounds Sterling.; We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998. In the event of late payment, we will, from the date payment is due, be entitled to charge interest on the sum due on a daily basis at the annual rate of 4% above the Bank of England base lending rate, suspend all deliveries and/or terminate any orders without prejudice to any other rights we have under these Terms and Conditions or by law.
Liability: All warranties express or implied, conditions undertakings or representations, however imposed, are hereby expressly excluded other than those expressed in these Terms and Conditions. We will not be responsible for indirect or consequential loss, damages or any other liablity, howsoever arising including through negligence. We will not be liable for any failure or partial failure of the goods supplied if the customer fails to use the goods in accordance with recognised health and safety procedures and practices pertaining to work with electrical equipment, or uses them outside their normal scope of use. It is the responsibility of the customer (including consumers) and user of these goods to ensure that he or she is fully trained in the procedures necessary and under no circumstances should work on live cables be carried out unless the user is qualified to do so. Nothing in these Terms and Conditions restricts liability for death or personal injury caused by our negligence. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of this contract shall be limited to the price of the goods giving rise to the liability.
Guarantee: We warrant that our goods conform in all material respects to the details in the current brochure and/or on our website. All goods conform to International Standard IEC 60900:2004 and are suitable for working with voltages of up to 1,000 volts unless indicated otherwise. Any article claimed to be defective at the time of delivery will be repaired or replaced free of charge if, when returned to us carriage paid, examination confirms such defect.